Sales Operations Associate, Systems & Tools

• Own and manage the GTM toolstack, including Salesforce, Gong, Clay, Qualified, Zapier, and Y-Meadows
• Serve as first-line tooling support for representatives and senior frontline managers
• Scope and drive GTM tooling initiatives end to end, defining milestones and delivering business impact
• Evaluate new tools and AI-driven workflows and build business cases for worthwhile investments
• Create documentation, self-serve resources, and automation to reduce reactive support
• Identify manual GTM processes and build automations using Clay, Zapier, and similar tools
• Build and maintain Clay tables, enrichment waterfalls, API/webhook connections, and AI-driven columns
• Test and maintain workflows as tools and processes evolve
• Reduce manual effort across Sales and Customer Success
• Partner with the Salesforce Admin to gather requirements, shape specifications, prioritize changes, and improve CRM execution
• Own data quality standards, including deduplication, field definitions, and hygiene

• 2 to 4 years in a systems, operations, or GTM tooling role (revenue ops, sales ops, marketing ops, or similar)
• Hands-on experience building automations and working across the broader GTM toolstack (Clay, Gong, Zapier, or similar tools)
• Experience evaluating or piloting AI tools in real business workflows
• Working fluency in Salesforce, including comfort with the data model and reporting
• Track record of ramping up on new tools quickly and forming an independent point of view
• Proven experience scoping ambiguous cross-functional work and driving it with little oversight
• Ability to translate between technical systems and non-technical stakeholders
• Genuine enthusiasm for working alongside Sales and Account Growth teams
• Clay tables and workflows experience is a plus
• Salesforce admin certification is useful but not required

• The opportunity for growth in a mission-driven and well-funded start-up
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in Colombia, El Salvador, Costa Rica, or Guatemala (no more commutes!)
• Team outings, happy hours, company off-sites, and more!