Travel Counselor

• Advise and arrange travel for corporate business customers, including individuals and groups
• Arrange and book domestic and international business travel for air, road, rail, and accommodations
• Use the Amadeus Global Distribution System (GDS)
• Communicate with customers via telephone, messaging/chat, email, and/or back-office systems
• Proactively advise clients and sell additional services while adhering to company travel policies
• Work individually and collaboratively to meet business and account-specific goals, including customer satisfaction, call adherence, and service metrics
• Provide high-touch service and creative, timely travel solutions from home

• Previous experience in travel, preferably business travel
• Understanding of fares and ticketing rules for car, air, and hotel
• Native GDS expertise (Amadeus)
• Professional written and verbal communication
• Attention to detail
• Ability to act with integrity and protect personal traveler information
• Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation backgrounds
• Ability to resolve customer issues quickly and independently
• Teamwork and openness to feedback

• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Wellbeing resources to support employees and their immediate family
• Weekly deals from major travel providers on flights, hotels, cruises, and car rentals
• Access to over 20,000 courses on the learning platform
• Leadership courses
• New job openings available to internal candidates first
• Global INclusion Groups