Customer Support Representative – Written Support

• Handle incoming customer inquiries in the ticketing system
• Categorize and clearly respond to questions about renewable electricity, tariffs, contracts, appointments, and general service topics
• Document every step of the process in a clear and traceable manner
• Forward inquiries requiring further review to the appropriate department
• Provide friendly, solution-oriented, and personable written First-Level Support for customers of a modern energy provider
• Communicate exclusively via email and the ticketing system; no phone work

• Native-level German proficiency with excellent spelling and grammar
• Enjoy providing written customer support and be able to explain complex matters simply and clearly
• Service-oriented, friendly, and patient approach to work
• Ability to read, categorize, and handle customer inquiries carefully and with a solution-oriented mindset
• Structured and independent working style, even when multiple tickets are awaiting processing
• Interest in energy, sustainability, and digital services
• Confident use of digital applications and willingness to learn a ticketing system
• Reliable and responsible handling of customer data
• Initial experience in written customer service, ticket processing, or the energy sector is an advantage but not required
• Start date: mid-November or early December

• Work from home anywhere in Greece
• Regular working hours from Monday to Friday
• Fully written customer support with no phone work
• First-Level Support role for a modern energy provider
• Varied customer inquiries relating to tariffs, contracts, and digital services
• Forward-looking environment focused on green electricity, sustainability, and the energy transition
• Clear service processes and structured ticket management
• German-language customer communication
• Opportunity to help customers with important questions about their energy contracts