CX Analyst

• Implement modules and support clients in adopting solutions
• Deliver internal and external training
• Create content for the Help Center and e-learning portal
• Analyze AI interactions
• Identify opportunities to improve the customer experience
• Connect customers, product, and teams to drive hospitality
• Continuously enhance the customer experience by bringing users, the product, and internal teams closer together through knowledge, communication, and continuous improvement

• Knowledge of software implementation processes
• Knowledge of the hospitality industry and its operational processes (a plus)
• Knowledge of tax and accounting routines, as well as financial and administrative processes (a plus)
• Bachelor's degree or associate degree/technical degree
• Knowledge of system implementation, training, hospitality, KCS, customer service, and HITS

• Health insurance
• Dental insurance
• Meal allowance
• Employee referral bonus
• Laptop rental allowance
• Childcare assistance
• Career development plan
• Day off
• Profit-sharing bonus
• Transportation allowance
• Breakfast
• Life insurance