Customer Service Representative

• Answer inbound calls from prospective customers in a professional and friendly manner
• Represent the client as if working directly in their office
• Use the client’s standard greeting and approved scripts
• Accurately answer customer inquiries about services
• Book appointments using the client’s CRM or scheduling platform
• Take detailed call summary notes during each interaction
• Record customer contact information, inquiry details, and relevant notes
• Send complete and accurate call summaries to the client after each call
• Send follow-up text messages or emails when required
• Maintain high accuracy and attention to detail at all times
• Support U.S.-based home services businesses including cleaning companies, electricians, plumbers, landscapers, and similar trades
• Work assigned shifts based on client demand and call volume after a two-week training period

• C1 English level is required
• Must speak strictly in English during the whole shift
• Internet speed of at least 40 Mbps with low latency
• Computer with a minimum of 6 cores, 12 threads, and 8 GB RAM
• Reliable backup power source
• Previous BPO or call center experience preferred
• Ability to multitask while managing calls and documentation
• Strong spoken and written English communication skills
• Confidence communicating directly with U.S.-based clients
• Excellent attention to detail with accurate data entry
• Willingness to receive feedback and make adjustments
• Flexible, dependable, and able to adapt to changing schedules
• Motivated, hardworking, and eager to add value
• Resume and audio recording in English required
• Publicly accessible 30–90 second audio or video recording introducing yourself and explaining why you are a strong fit
• Screenshot of internet speed test result required
• Must be located within the LATAM region

• Full training is provided on call scripts, customer handling, and booking procedures
• 1 hour lunch
• Two 15-minute breaks