Service Engineer

• Install FT-IR, FT-NIR, Raman systems, and related accessories at customer sites
• Perform repair and maintenance activities at customer locations
• Train customers on equipment operation, software usage, and calibration modeling
• Obtain customer acceptance and sign-off for installations and repairs
• Serve as a communication link between customers and the company
• Carry out preventive and periodic maintenance according to service contract requirements
• Maintain regular customer contact to identify service needs and additional support opportunities
• Resolve customer inquiries about products and services
• Maintain accurate documentation of field service activities, products sold, and services provided
• Support networking of analytical instruments, optional software implementation, and integration with laboratory information systems

• Degree in Electrical Engineering, Electronics Engineering, Physics, Chemistry, or a related discipline, or equivalent knowledge and expertise gained through relevant practical experience
• Minimum of 4-5 years of experience in diagnosing and repairing analytical instruments, scientific instruments, electromechanical equipment, and/or electronic systems
• Strong technical expertise in analytical instrumentation
• Excellent customer focus, with the ability to respond effectively to inquiries and build positive customer relationships
• Strong verbal and written communication and presentation skills, with the ability to explain complex technical topics clearly
• Excellent organizational skills, with the ability to work independently, prioritize tasks, manage multiple responsibilities, and meet deadlines
• Strong networking, collaboration, and teamwork skills
• Experience with FT-IR spectroscopy, NIR, Raman technology, Remote Sensing, Microscopy, and laboratory environments is an advantage
• Good command of Dutch and English, written and spoken, is required
• Willingness to travel approximately 80% of the time

• No explicit benefits or compensation extras stated