Team Lead – Salesforce

• Lead, coach, and manage a team of Salesforce Administrators through one-on-ones, goal setting, performance feedback, career development, and day-to-day support
• Set team priorities, assign work, balance capacity, remove blockers, and ensure quality and timely delivery
• Provide technical and functional guidance, review solutions and configurations, and promote Salesforce best practices and documentation
• Serve as the first escalation point for team members and operational issues
• Communicate risks, dependencies, and status to SaaS Applications leadership and business stakeholders
• Administer Salesforce environments, including users, roles, profiles, permission sets, and security settings
• Configure and customize Salesforce objects, fields, page layouts, record types, validation rules, Flows, and Process Builder
• Gather stakeholder requirements and implement scalable Salesforce solutions
• Support CPQ and Billing configurations and accurate quote-to-cash processes
• Lead or support Salesforce integrations with enterprise systems using middleware such as MuleSoft
• Monitor performance, conduct audits, and optimize usability and security
• Create and maintain reports and dashboards
• Document configurations, processes, decisions, and best practices
• Conduct training and knowledge-sharing sessions
• Stay current with Salesforce releases and recommend platform enhancements

• Bachelor’s degree in Computer Science or a related field
• 8+ years of hands-on Salesforce administration experience, including senior-level responsibility for Sales Cloud, CPQ, and Billing
• Demonstrated experience leading, managing, or formally mentoring Salesforce Administrators; experience supervising a small team is preferred
• Strong people leadership skills, including coaching, delegation, performance feedback, conflict resolution, and team development
• Ability to prioritize work across a team, manage competing demands, and communicate delivery status, risks, and dependencies clearly
• Strong understanding of Salesforce data models, security, and automation tools
• Experience with integration tools and patterns for connecting Salesforce with other systems
• Excellent problem-solving and analytical skills
• Strong communication and stakeholder management abilities
• Salesforce Administrator certification required
• Advanced Administrator or Platform App Builder preferred
• Experience working in Agile/SCRUM environments with JIRA
• Familiarity with quote-to-cash, billing, or financial process automation
• Exposure to Snowflake, Power BI, and Certinia would be a plus
• Working knowledge of AI-assisted tools and workflows
• Ability to apply effective prompting techniques
• Comfort learning and adopting new AI-enabled tools
• Understanding of responsible AI use, including data privacy, security, and verification of AI-generated outputs

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
• Paid time off and company holidays, along with additional leave benefits as per policy
• Flexible work arrangements, supporting work-life balance
• Learning and development opportunities to support continuous growth and upskilling
• Employee wellness initiatives and programs focused on physical and mental well-being
• Retirement and statutory benefits in line with India regulations
• Inclusive and people-first culture, with a strong focus on collaboration and ownership
• Cross-department training and development
• Sponsoring certifications and credentials for continued learning