Trainer – System Setup Specialist

• Create and maintain project-specific training strategies and detailed training plans
• Conduct training-needs analysis with Business Owners, Project Managers, subject-matter experts, country teams and clinic representatives
• Develop, review and maintain role-based training materials, including presentations, facilitator guides, user guides, quick-reference guides, exercises, knowledge checks, videos and knowledge articles
• Deliver virtual and classroom-based training to clinical, administrative, operational and support users
• Adapt training to local workflows, language needs, user roles, system configuration and site readiness
• Coordinate clinic-level training logistics, including participants, rooms, equipment, access, environments, timetables and communications
• Evaluate training effectiveness and implement improvements
• Provide train-the-trainer sessions and support local trainers, super users or change agents
• Perform approved system setup and configuration using documented requirements, workbooks, templates and controlled procedures
• Configure system parameters, organisational structures, locations, user roles, permissions, workflows, reference data, templates and supported settings
• Validate configuration with Business Owners, subject-matter experts and technical teams
• Maintain configuration records, decision logs, version history and review evidence
• Support configuration testing, user acceptance testing and regression testing; record results and coordinate defect resolution
• Prepare system access, test data and training environments before training and go-live
• Support clinic readiness, go-live and hypercare through on-site floorwalking, user coaching, issue triage, feedback capture and escalation
• Distinguish and route training, configuration, process and technical incidents
• Collaborate with Project Managers, Change Managers, Business Owners, product teams, vendors and clinic stakeholders
• Follow information-governance, data-protection, clinical-safety, access-control and change-control requirements
• Capture lessons learned and reusable assets to improve future training, system setup and deployment

• Bachelor’s degree or equivalent professional experience in training, healthcare operations, digital systems, business applications, informatics, IT or a related field
• Training, instructional design, learning and development, application support or system administration qualifications are desirable
• Fluent professional English
• Additional Affidea market languages are an advantage
• Full ability to travel internationally and to Affidea clinics as required by project deployment plans
• Practical experience delivering end-user training for digital systems or business applications through virtual and face-to-face formats
• Experience creating structured training plans and high-quality learning materials for different user groups
• Experience setting up or configuring enterprise applications using controlled processes, predefined options or administration tools
• Experience supporting system testing, user acceptance testing, implementation, go-live or hypercare
• Experience working with project teams, Business Owners, technical specialists, vendors and operational users in a multi-site environment
• Healthcare or another regulated environment is strongly preferred

• Primarily remote work arrangement
• International travel to Affidea clinics
• Virtual and classroom-based training delivery
• Opportunities to support go-live and hypercare activities
• Training and professional development through train-the-trainer sessions