Senior Contact Center Agent – Automotive Topics

• Answer customer inquiries about products and services, including staff, website, company, vehicle-specific, electromobility, service, sales, redirects, and contact details
• Acknowledge and resolve customer complaints
• Process inquiries received via multiple channels
• Identify customer needs and assist customers using specific features
• Analyze and report product malfunctions
• Assist in training new employees when requested by management
• Update internal databases with information about technical issues and useful customer discussions
• Inform customers about new features and functionalities

• High school diploma or equivalent (preferred)
• Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
• Native-level German or minimum C1 proficiency (mandatory)
• Fluent in English (is a plus)
• Familiarity with the automotive industry (considered an advantage)
• Experience using help desk software and remote support tools
• Solid understanding of CRM systems
• Excellent communication and problem-solving skills

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your path career
• Collaborative work environment
• Multicultural teams
• Proactive support