Associate Systems Support Engineer

• Monitor the performance and availability of applications and infrastructure using AppDynamics, LogicMonitor, and Azure Monitor
• Conduct health checks and performance tuning of SQL databases
• Oversee Windows servers and IIS functionality and performance, applying configurations and updates
• Monitor interface subsystems to ensure data flow and connectivity
• Provide L1 support, diagnose incidents, and escalate issues to higher-level engineering teams
• Maintain documentation for system configurations, procedures, and incident responses
• Participate in root cause analysis to prevent recurrence and improve reliability
• Collaborate on system upgrades, patches, and configurations while minimizing downtime
• Ensure 24/7 uptime of critical systems and respond to alerts and incidents within SLAs
• Recommend improvements to monitoring processes and tools based on industry trends and best practices

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• 1-3 years of experience in a systems monitoring and support role
• Familiarity with AppDynamics, LogicMonitor, and Azure Monitor
• Basic knowledge of SQL databases, including monitoring and troubleshooting techniques
• Understanding of Windows Server administration and IIS management
• Experience monitoring server uptime, performance metrics, and alert management
• Proficiency in troubleshooting system issues and performing root cause analysis
• Availability to work in a 24x7 environment with 9-hour or 12-hour shifts, including evenings, weekends, and on-call rotations
• Understanding of healthcare applications is an added advantage
• Knowledge of ITIL best practices and frameworks