Customer Service Representative I – Inbound

• Deliver exceptional customer service with courtesy, empathy, confidence, accuracy, and a solution-focused approach
• Work in post-sales support, handling tickets and assisting customers
• Manage the customer portfolio throughout the post-sales process
• Explain prices, timelines, and terms and conditions
• Provide guidance on product specifications
• Handle complaints, questions, financial and payment inquiries, and delays
• Contribute to a successful customer and team experience
• Report to the department supervisor

• Proficiency in Microsoft Office, especially Excel
• Ability to manage multiple tasks simultaneously
• Excellent written and telephone communication skills
• Ability to work as part of a team
• Analytical mindset
• Comfortable using various tools and typing
• Adaptability to work in a fast-changing environment
• Higher education preferred
• No prior professional experience required

• Transportation allowance
• Meal or food allowance (BRL 250.00)
• Medical insurance
• Dental insurance
• Life insurance
• Childcare assistance
• Education assistance
• TotalPass partnership
• Sesc partnership
• University partnerships
• Employee Assistance Program
• Work equipment provided
• Work-from-home allowance
• Support for professional development and career advancement
• Individualized training via webcam
• 1,000 free courses
• Inclusive culture and social responsibility