Customer Care Manager – All Genders

• Coordinate communication between internal departments and clients
• Ensure a harmonious and consistent customer experience
• Build and maintain long-term client relationships through regular personal interaction
• Identify individual client needs
• Ensure the sustained satisfaction of companies and their employees
• Proactively inform clients about new benefits, developments, and optimization opportunities
• Continuously expand the benefits offering
• Implement innovative bonus models in practice

• Completed degree in business administration or a comparable qualification
• At least two years of professional experience
• Ideally, experience in managing major accounts, project management, or Customer Success Management
• Strong service and customer orientation
• Empathy, assertiveness, and excellent communication skills
• Independent and solution-oriented approach to work
• Strong planning and coordination skills
• Fluent German and English, both written and spoken, with professional negotiating proficiency

• Flexible working hours
• Modern office in Fuerteventura or remote work from the Canary Islands
• Up to four weeks of EU workation per year
• Flights and accommodation provided if choosing the Munich location during the EU workation
• 30 days of annual leave
• Permanent employment contract
• Private supplementary health insurance
• Above-average salary compared with local market rates
• Support with obtaining an NIE number and handling administrative procedures
• Friendly local team
• Exciting and varied responsibilities
• Freedom to contribute creative ideas and work independently
• Above-average career development opportunities