AI Solution Consultant, AI Transformation Consultant

• Analyze customer processes and identify opportunities for AI and automation
• Develop AI solutions, roadmaps, and solution designs
• Evaluate Conversational AI, Agent Assist, and Interaction Analytics
• Prepare business cases, ROI calculations, and pricing models
• Present solutions and advise customers and decision-makers
• Develop blueprints and best practices
• Collaborate with Business Development, Account Management, and Operations
• Support customers in developing an AI-enabled customer experience

• University degree in Business Information Systems, Computer Science, Business Administration, or a comparable field
• 3–5 years of professional experience in AI, technology consulting, digital transformation, solution consulting, or product management
• Experience working with customers and engaging with decision-makers
• Strong understanding of AI technologies and automation
• Ideally, experience with Conversational AI, Agent Assist, or Interaction Analytics
• Experience developing business cases, ROI analyses, and solution designs
• Knowledge of the customer service/contact center environment is an advantage
• Advanced proficiency in PowerPoint and Excel
• Confident professional presence, with an analytical and structured approach to work
• High level of initiative, strong communication skills, and ability to work effectively in a team

• 100% home-based / fully remote
• Diversity and equal opportunities are actively promoted
• No discrimination based on cultural or social background, religion, age, beliefs, or sexual identity
• Special equal-opportunity support for applicants with severe disabilities and individuals with equivalent status