Product Manager

• Own the product experience of Customer.io's agent, working with the agent team to ensure it is first-class, competitive, and helpful for AI-first marketers
• Work closely with other PMs and squads to ensure the agent works well with each part of the platform it touches
• Find and resolve friction points using data, experimentation, and customer insight
• Define and track success metrics for activation, retention, and monetization
• Partner with Marketing, CX, and Design across all touchpoints
• Work with Engineering to scope and deliver improvements that produce customer value
• Communicate priorities and progress clearly across teams and leadership

• 3+ years of product management experience in SaaS, ideally with some experience PMing an agentic experience
• Experience using or developing AI-powered tooling in your product workflow
• A track record of improving activation or retention metrics
• Strong analytical and experimentation skills — data-driven but comfortable with ambiguity
• Experience collaborating across Product, Marketing, and CX
• A clear communicator who simplifies complexity and drives alignment
• Deep curiosity about what helps customers succeed
• Comfort working autonomously in a remote, async-first environment
• Successful completion of a background check and employment verifications as part of the pre-employment process

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• Professional development budget