Virtual Client Support Receptionist

• Transfer calls to the appropriate team member or department
• Use Lawmatics and PracticePanther to support call-related and client-related workflows
• Answer incoming phone calls promptly and maintain a warm, professional tone
• Maintain dependable attendance and remain available to answer calls throughout scheduled working hours
• Serve as the primary point of contact for callers
• Use Microsoft Office tools and Fireflies as required for assigned work
• Manage multiple incoming calls during busy periods while remaining calm and organized
• Follow up with referral sources
• Use Google email, calendar, chat, and video tools for daily communication and scheduling
• Use RingCentral for telephone communications
• Follow up by phone with existing clients
• Schedule appointments and maintain accurate calendar information
• Gather initial information from callers before transferring them
• Direct prospective client calls to the intake team when appropriate
• Return phone calls in a timely manner

• Minimum of 1 year of experience in a client-facing role, such as customer service or sales
• Advanced/native-level English skills (both written and spoken)
• Bilingual verbal communication
• Warm, friendly, and professional telephone presence
• Clear and confident spoken English
• Active listening skills
• Empathetic and thoughtful communication
• Ability to understand conversational context and adjust communication appropriately
• Composure during periods of high call volume
• Ability to manage several incoming calls without becoming overwhelmed
• Reliable attendance and punctuality
• Strong verbal communication skills
• Professional call handling and call transfer skills
• Scheduling and calendar coordination
• Client service orientation
• Follow-up and information gathering skills
• Genuine interest in long-term receptionist work
• Availability Monday through Friday, 9:00 AM to 6:00 PM EST
• Familiarity with Lawmatics, PracticePanther, RingCentral, Google email, Google Calendar, Google chat and video tools, Microsoft Office suite, and Fireflies

• Remote work opportunity
• Great Place to Work Certification company environment