Payment Operations Specialist, International

• Operate the payment chain on a daily basis, including accounts, PSP configurations, routing, and billing
• Handle incidents and operational issues, from analyzing logs, data, and APIs through to resolution
• Keep procedures, documentation, and PSP account access up to date
• Serve as the internal expert on PayPal, Apple Pay, Google Pay, and local payment methods
• Build the payment-method roadmap for each market
• Monitor success rates, conversion, and costs
• Recommend new payment methods to Product teams and support their rollout
• Monitor the PSP ecosystem and emerging solutions
• Contribute to partner selection and RFP processes
• Manage day-to-day relationships with selected international providers and acquirers
• Define project scope, functional specifications, and target processes
• Coordinate implementation with Tech teams and squads through testing and production launch
• Formalize the standard process for opening a new merchant account or entering a new market
• Identify payment-related conversion levers
• Build the business case for each market launch in collaboration with Data teams
• Negotiate and challenge every cost line item

• At least 5 years of experience in the payments industry
• Experience on the PSP side in account management, solutions engineering, or implementation management, or on the e-commerce/SaaS merchant side managing and customizing payment solutions
• Hands-on experience managing PSP accounts on a day-to-day basis
• Experience implementing payment solutions with technical teams, including specifications, testing, and production launch
• Proficiency with PayPal, Apple Pay, and Google Pay wallets
• Strong knowledge of the international PSP and acquirer ecosystem
• Solid technical understanding, including log reading, API call validation, and flow analysis
• Ability to read dashboards, formulate analyses, and interpret test results
• Fluency in French required
• Minimum B2 level of English required

• Work remotely from any country in Europe
• Work remotely from a different time zone for one month
• Tailored vacation arrangements
• Flexible working hours
• Two company seminars per year
• Hybrid work option in Lausanne, with modern offices, access to sports facilities, parking, and travel expense contributions
• Professional development opportunities
• Culture of innovation
• Career growth opportunities
• Inclusive work environment and equal opportunities