Space Surveillance Field Technician

• Monitor the health and performance of fielded Global Sensor Network systems during assigned business hours
• Diagnose hardware, software, networking, electrical, mechanical, and system-level issues using remote tools, logs, telemetry, documentation, and operational data
• Translate remote system behavior into likely physical field conditions and determine corrective actions
• Document troubleshooting activities, system status, unresolved issues, and recommended next steps for timezone handoffs
• Escalate complex or recurring issues to engineering teams and support root-cause analysis
• Perform system health checks, software and firmware updates, preventative maintenance, and corrective actions
• Support field installation, integration, alignment, calibration, testing, maintenance, and repair of GSN hardware and software
• Assist with global deployments and independently support Australia and New Zealand sites once fully trained
• Ensure installation and maintenance activities follow engineering documentation, safety standards, and operational requirements
• Maintain inventory and asset records and support equipment movement
• Coordinate equipment pickup, packaging, shipping, receiving, and shipment tracking
• Maintain technical documentation, troubleshooting procedures, maintenance records, and installation results
• Provide operational feedback to engineering teams to improve reliability and support processes
• Contribute to training materials and knowledge-sharing across the global operations team
• Perform other operational support activities as needed

• 3+ years of experience supporting optical, electrical, robotic, automated, technical field, or similarly complex systems, OR a bachelor's degree in computer science, engineering, or a related technical discipline
• Strong technical troubleshooting and problem-solving skills across mechanical, electrical, computer, networking, or integrated systems
• Ability to connect remote diagnostic information, logs, alerts, and system behavior to physical equipment and field conditions
• Excellent written and verbal communication skills for documenting technical issues, troubleshooting steps, outcomes, and handoffs
• Ability to work independently and escalate issues appropriately
• Working knowledge of Linux and cloud application tooling
• Ability to read and interpret technical documentation, schematics, drawings, and system diagrams
• Basic proficiency with spreadsheets and operational recordkeeping, including inventory or asset tracking
• Ability to coordinate shipping, receiving, and equipment logistics
• Ability and willingness to travel domestically and internationally, generally up to approximately 25% of the role
• Ability to lift up to 50 lbs.
• Ability to work extended periods in hot and cold outdoor environments
• Ability to satisfy applicable security, background, and customer-site access requirements
• Where required, eligibility to obtain and maintain the applicable Australian Government security clearance

• Equity
• Equal employment opportunity employer