Debt Collector

• Contact debtors regarding outstanding financial obligations and negotiate payment arrangements
• Communicate firmly, professionally, and respectfully to achieve practical collection outcomes
• Explain financial obligations and payment requirements clearly
• Manage challenging conversations while maintaining professional relationships
• Conduct timely follow-ups on outstanding payments and agreed arrangements
• Document collection activities, negotiation outcomes, and next steps
• Follow applicable collection laws, regulations, and client-approved procedures
• Research debtors, their businesses, and commercial relationships
• Identify companies, customers, or third parties that may owe money to debtors
• Research corporate connections, business relationships, and commercial information using online sources and research tools
• Analyse findings to identify leads for further investigation or recovery action
• Prepare professional correspondence and supporting documentation
• Organise research findings for review and next steps
• Support UCC/DCC-related enforcement activities in accordance with legal and compliance procedures
• Maintain spreadsheets, case records, research findings, and supporting documentation
• Track collection activities, deadlines, follow-ups, and case progress
• Use Microsoft Excel and Google Sheets to organise, analyse, and manage case information
• Maintain records in CRM systems and document management platforms
• Use AI tools to support research, summarise information, organise findings, and improve workflow efficiency
• Manage multiple cases and competing priorities
• Identify operational issues, investigate discrepancies, and recommend practical solutions
• Provide updates and reports on case progress, research outcomes, and outstanding actions

• Relevant experience in commercial collections, debt recovery, payment negotiations, investigative research, or financial operations
• Demonstrated ability to negotiate payments firmly and professionally
• Excellent written and verbal English communication skills
• Strong investigative research and analytical abilities
• Ability to identify relevant business relationships and potential third-party payment obligations
• Strong problem-solving skills and exceptional attention to detail
• Proficiency in Microsoft Excel, Google Sheets, and Google Workspace
• Experience using AI platforms such as ChatGPT, Claude, or similar tools
• Familiarity with online business research tools, CRM systems, email platforms, and document management software
• Strong organisational skills and ability to manage multiple cases, deadlines, and follow-ups
• Ability to work independently, learn complex processes quickly, and exercise sound judgement
• Professionalism and discretion when handling confidential financial information
• Preferred: Uniform Commercial Code (UCC) enforcement or related commercial recovery support
• Preferred: DCC-related research or enforcement support, where applicable
• Preferred: Commercial debtor investigations and business relationship research
• Preferred: Identifying potential receivables, customers, or third parties connected to debtors
• Preferred: Researching corporate structures, business affiliations, and commercial transactions
• Preferred: Preparing formal correspondence and supporting documentation for recovery-related activities
• Preferred: Using AI tools to improve investigative research, data analysis, documentation, and operational efficiency
• High level of technical proficiency with required software and tools