Cloud Operations Engineer

• Operate and maintain Azure production environments for high availability, performance, and stability
• Collaborate with the CloudOps team to improve platform stability using practical SRE principles
• Reduce manual toil through improved documentation and help define proactive alerting thresholds for voice health
• Act as an L4 escalation point for complex incidents across compute, networking, storage, identity, and AKS
• Review, modify, maintain, and troubleshoot Terraform-managed infrastructure
• Operate and troubleshoot AKS clusters and workloads, including health, scaling, networking, ingress, and performance
• Participate in the Cloud Operations on-call rotation for critical production incidents
• Maintain technical operational procedures and runbooks for voice-related troubleshooting
• Support and maintain organizational information security standards

• 5+ years of experience in Cloud Operations, Platform Engineering, or SRE-type roles
• Strong hands-on experience with Microsoft Azure, including VMs, networking, identity, storage, and monitoring
• Proven experience working with Terraform in production environments
• Methodical systems troubleshooting across application, network, and provider-level issues
• Strong operational experience with Azure Kubernetes Service (AKS)
• Experience building automation using PowerShell, Python, or Bash
• Experience optimizing Azure environments for reliability and cost efficiency
• Experience using Azure Monitor to track performance trends
• Ability to work hours aligned to US Eastern Time (ET)
• Background check required
• Ability to support information security standards and protect confidential data

• Equal-opportunity employer committed to diversity and inclusion
• Background check policy
• Mandatory information security and data protection training
• Candidate data processing and retention/deletion policy