Customer Success Manager, DACH

• Work proactively with customers to ensure successful product use and business value from BEAMON AI
• Use analytics and feedback to maintain stakeholder engagement and customer satisfaction
• Nurture accounts for renewals and expansion
• Increase product adoption and usage to drive retention and satisfaction
• Monitor product usage patterns to identify stuck or at-risk users
• Solve customers’ technical issues hands-on
• Build customer relationships and identify growth and expansion opportunities
• Advocate for customers and capture feedback for collaboration with the Product team
• Develop and share best practices to improve process quality, effectiveness, and efficiency
• Travel to meet customers and attend or speak at international events and conferences
• Provide strategic insights and maintain high operational standards
• Help legal professionals accelerate their work through AI adoption

• Native German speaker / near-native proficiency in German
• Highly fluent English speaker
• B.Sc., M.Sc., or MBA degree in business, law, computer science, or a related field
• Experience or touchpoints in the legal or legal tech industry
• Ability to remain calm, patient, and empathetic when assisting customers
• Strong communication skills for explaining technical issues and resolutions to engineering and non-technical stakeholders
• Effective cross-functional collaboration in a high-trust environment
• Comfortable working in a fast-paced, dynamic startup environment
• Uses AI in daily work
• Travel may be required
• Nice to have customer support, customer success, or enablement experience in legal tech
• Nice to have experience rolling out AI software and stewarding AI adoption
• Nice to have proficiency with Userpilot, Pendo, or similar adoption and product analytics tools
• Nice to have experience conducting webinars or training sessions
• Nice to have startup and remote work experience

• 30 vacation days
• Wellhub
• JobRad
• Generous work-from-home allowance
• Paid parental leave
• Competitive compensation package
• Advanced AI technology exposure, including LLMs and RAG techniques
• Team off-sites across Europe
• Learning and growth opportunities
• Remote-first flexibility
• Work-from-home stipend
• In-person company get-togethers twice per year
• Employee ownership, autonomy, and mastery