Principal Managed Services Consultant

• Serve as a key technical authority within the Managed Services organization
• Report to the Managed Services Manager
• Act as a senior technical expert for complex enterprise Atlassian Cloud environments
• Proactively identify risks, recurring issues, and opportunities to improve platform stability, scalability, and adoption
• Provide hands-on support for complex client needs while driving sustainable, long-term solutions
• Help define the technical direction and standards of the Managed Services practice
• Identify emerging or underused Atlassian Cloud capabilities and turn them into repeatable client services
• Develop scalable offerings such as health checks, optimization services, and advanced analytics
• Explore how Atlassian Analytics, AI, and automation can improve client experience and service delivery
• Collaborate with international teams to scale successful practices and offerings across regions
• Mentor the Managed Services team and serve as a technical reference
• Partner with Sales, Delivery, and Transformation Consulting on strategic client engagements and transformation programs
• Promote a proactive, consultative mindset focused on continuous client value

• 8–10+ years of experience in technical consulting, application support, platform operations, or similar enterprise technology environments
• Deep expertise in Atlassian Cloud
• Strong understanding of the broader Atlassian ecosystem, its architecture, and best practices
• Ability to design scalable and sustainable solutions
• Ability to assess client environments, identify improvement areas, and recommend improvements to performance, governance, adoption, and scalability
• Knowledge of Atlassian Analytics, AI, automation, and Cloud innovation
• Ability to independently lead technical initiatives
• Consultative mindset and ability to engage with technical and business stakeholders in complex enterprise environments
• Ability to share expertise and influence technical direction
• Ability to collaborate across functions, teams, and international regions
• Fluency in German and English is mandatory

• Hybrid work model supporting work-life balance
• Continuous development through training, certifications, and communities
• International and multicultural environment
• Flexible remote work policy
• 100% covered health insurance for you and your family
• Choice of equipment (PC or Mac)
• Supportive and collaborative culture