Virtual Medical Receptionist – ICANotes Experience Required

• Answer incoming calls, address administrative inquiries, provide warm customer service, and place outbound follow-up calls
• Manage provider calendars, book and confirm patient appointments, and handle patient messaging
• Conduct real-time insurance eligibility checks, verify active benefits, copays, and deductibles
• Assist with Employee Assistance Program (EAP) authorization documentation
• Manage high-volume phone traffic, return missed calls, and take detailed, accurate messages
• Schedule, reschedule, and cancel patient appointments in ICANotes EHR
• Process incoming emails, upload and categorize patient intake documents, update chart demographics, and manage daily administrative tasks
• Route clinical messages appropriately and relay non-clinical updates to patients
• Maintain compliance across daily interactions

• Direct, hands-on experience using ICANotes EHR; able to navigate chart notes, scheduling calendars, and task queues without basic platform training
• Familiarity with Office Ally for insurance verification or document workflows
• Proven experience as a medical receptionist handling patient calls, scheduling, and insurance verification (IV)
• Excellent, clear spoken and written English communication skills for professional patient interactions
• Private, HIPAA-compliant home office
• Reliable PC or Mac
• High-speed primary internet
• Backup power/internet
• Noise-canceling USB headset
• Prior EAP authorization logging or tracking experience preferred