Client Success Manager

• Own the client relationship from onboarding through long-term partnership
• Lead onboarding, hiring kick-offs, and calibration sessions
• Develop an understanding of clients’ businesses, hiring strategies, and growth plans
• Build trusted relationships with key stakeholders and decision-makers
• Conduct regular check-ins, business reviews, and strategic planning sessions
• Identify challenges, manage expectations, and deliver outstanding client experiences
• Drive client satisfaction, retention, and account growth
• Translate hiring requirements into recruitment briefs for the Talent Acquisition team
• Partner with recruiters throughout the hiring process
• Monitor recruitment progress, timelines, and candidate pipelines
• Keep clients informed through proactive communication and regular updates
• Support contractors during their engagements, including onboarding and performance check-ins
• Help contractors integrate into client teams and address performance concerns
• Facilitate conversations between clients and contractors when needed
• Coordinate clients, recruiters, contractors, sales, and leadership
• Manage multiple client accounts and improve internal processes
• Identify opportunities to expand clients’ remote teams and recommend staffing solutions
• Contribute to the long-term growth of Bamboo Works and its clients

• 2+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role
• Proven experience managing long-term client relationships with a strong focus on retention and account growth
• Experience coordinating multiple stakeholders and managing several projects simultaneously
• Strong problem-solving skills and confidence handling challenging client conversations
• Excellent written and verbal communication skills
• Fluent English
• Highly organized, proactive, and capable of working independently
• Strong commercial awareness while maintaining a client-first mindset
• Comfortable learning about different industries, business models, and organizational structures
• Full-time availability of 40 hours per week
• Willingness to work mainly PH working hours with potential overlap with US/EU time zones
• Independent contractor engagement

• Revenue-based incentives
• Flexible working hours with overlap across international clients
• Fully remote work
• High degree of autonomy, trust, and ownership
• Collaboration with a supportive, high-performing remote team
• Opportunity to build meaningful, long-term client relationships with visible impact
• Competitive base salary