Commercial Operations & Contracts Coordinator

• Support administration, preparation and tracking of commercial contracts across multiple lines of business
• Assist with Master Service Agreement creation and management
• Coordinate contract execution, exception management and contract follow-up
• Liaise with Legal, Finance, Procurement and Commercial teams on contract progression and issue resolution
• Support procurement onboarding and capture customer procurement requirements
• Maintain accurate records in Salesforce, DocuSign CLM and other business systems
• Produce contract, pipeline and operational reports for business decision-making
• Manage shared inboxes and improve and automate customer enquiries
• Support lead management and sales administration activities
• Assist with invoice queries and coordinate follow-up activities
• Support event readiness, sponsorship delivery and commercial campaigns where applicable
• Coordinate stakeholder communications across Sales, Legal, Finance, Operations and Product teams
• Maintain documentation, process guides, precedent libraries and knowledge resources
• Identify opportunities to improve processes, reduce manual effort and enhance operational efficiency
• Contribute to adoption of AI-enabled tools and automation solutions across Commercial Operations

• Previous experience supporting Sales, Commercial Operations, Legal, Contracts, Finance or customer-facing teams
• Experience in a fast-paced administrative, operations or sales support environment
• Experience managing multiple priorities and deadlines simultaneously
• Experience working with contracts, purchase orders, invoices, proposals or other commercial documentation
• Experience coordinating activities across multiple stakeholders and departments
• Experience using CRM systems such as Salesforce or equivalent
• Experience maintaining accurate records and ensuring high data quality standards
• Understanding of commercial processes and the sales lifecycle
• Basic understanding of contract administration and commercial agreements
• Strong organisational and prioritisation skills
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Ability to analyse information and identify process improvements
• Strong problem-solving and investigative skills
• Ability to work independently while managing competing priorities
• Good judgement, including knowing when to resolve issues independently and when to escalate
• Strong stakeholder management and relationship-building skills
• Ability to learn new systems and processes quickly
• Ability to become proficient in Salesforce, DocuSign CLM, Microsoft 365, Outlook, Teams, Excel, SharePoint and AI-enabled workplace tools such as Microsoft Copilot
• Strong data management and reporting skills
• Experience maintaining accurate customer, contract and financial records
• Ability to identify data quality issues and inconsistencies
• Experience producing reports from multiple systems and data sources
• Desirable: experience supporting a membership organisation, association or technology business
• Desirable: experience with contract lifecycle management platforms, Salesforce certification or advanced CRM experience, reporting and dashboard creation, process automation, Microsoft Copilot or other AI tools, and knowledge management resources

• Global community and inclusive workplace
• Diversity and inclusion practices designed to be fair, inclusive and free from bias
• Fully remote work arrangement