AI Support Specialist

• Provide advanced technical support for AI-related tools and applications
• Assist clients in integrating AI solutions into existing workflows
• Design, develop and implement AI workflow automations
• Identify opportunities for AI-driven automation and configure workflows, integrations and AI-powered tools
• Conduct client training sessions and workshops on AI technologies and automation workflows
• Collaborate with the AI development team and provide client-informed feedback
• Monitor AI system performance and automated workflows
• Troubleshoot issues and recommend improvements or upgrades
• Stay current with AI industry trends and emerging automation technologies
• Document support interactions, workflow configurations, automation processes and troubleshooting procedures
• Participate in talent pooling for future client opportunities; placement depends on skills, experience and suitable opportunities

• Proven experience in AI technologies, technical support, AI implementation, workflow automation or related roles
• Strong understanding of machine learning, natural language processing and data analytics
• Hands-on experience designing, building or implementing AI-powered workflows and automations
• Familiarity with ChatGPT, Claude, OpenAI and other generative AI solutions
• Experience with n8n, Zapier, Make or similar workflow automation platforms
• Familiarity with AI agent development, AI assistants and business automation tools
• Understanding of API integrations, webhooks, CRMs, productivity applications and other business systems
• Strong problem-solving and technical troubleshooting skills
• Ability to explain complex technical concepts to non-technical clients
• Experience with TensorFlow, PyTorch or similar technologies is a plus
• Familiarity with Python or JavaScript is an advantage
• Ability to evaluate AI-generated outputs and apply validation and quality control measures
• Understanding of data privacy, information security and responsible AI practices
• Bachelor’s degree in Computer Science, Information Technology or a related field preferred; equivalent practical experience may also be considered
• Ability to work independently and collaboratively in a remote environment while managing multiple client requests and priorities
• Strong organizational skills and attention to detail
• Proactive and analytical mindset with willingness to learn and adapt

• Contractor arrangement under The People Group company name; not a direct employee
• The People Group contracts directly with clients, protecting the remote contractor from handling the client service side
• Remote work arrangement