Senior Customer Success Architect

• Help customers succeed with Cilium Enterprise
• Engage assigned customer accounts to accelerate value realization by designing, implementing, and guiding production rollouts
• Build deep technical relationships with key customer stakeholders and act as a trusted advisor
• Conduct customer workshops on existing and new product capabilities
• Bring customer domain knowledge to collaborate with engineering and support teams to unblock customer issues
• Create workshops, training materials, reference architectures, product documentation, and other artifacts that provide customer value and deepen technology understanding
• Help customers run reliable production workloads
• Collaborate with engineering, partners, product, and marketing teams
• Coach customers by distilling new concepts and technologies and presenting solutions and tradeoffs

• 4+ years of experience in advanced Kubernetes architectural components and their relationships
• 3+ years of experience leading or critically supporting customer adoption of Kubernetes and auxiliary cloud-native technologies at scale in production environments
• Proven experience with at least one major cloud provider: AWS, Azure, or GCP
• Demonstrated networking knowledge, including in-depth experience with Kubernetes networking
• Knowledge of operating systems security guidelines and their application in cloud-native technologies
• Experience embedding monitoring in designed solutions and understanding observability pillars
• Experience designing enterprise-grade Kubernetes-based systems
• Experience with Cisco Application Centric Infrastructure (ACI)
• Familiarity with automation tools and technologies for repetitive tasks
• Ability to provide well-structured technical reasoning and insights about technologies in the CNCF landscape
• Ability to make informed recommendations for cloud-native solutions based on technical and business needs
• Additional language skills in German, French, and/or Arabic

• Remote work arrangement
• Opportunities to grow and build at Cisco
• Collaboration with a worldwide network of experts
• Access to meaningful technology solutions and work on a global scale