Account Manager

• Manage a portfolio of existing customers throughout the entire customer lifecycle, from onboarding through renewal.
• Anticipate renewals, protect recurring revenue, and minimize churn.
• Identify and convert upsell and expansion opportunities to grow ARR.
• Lead renewal negotiations and expansion opportunities through to close.
• Collaborate with BDR and Marketing teams.
• Lead the onboarding of new customers based on their use cases, objectives, and KPIs.
• Drive activation and recurring usage during the first 30 to 60 days.
• Understand customers’ business and HR challenges and translate usage into measurable outcomes.
• Conduct regular Success Reviews.
• Proactively monitor accounts, risks, opportunities, and forecasts.
• Collaborate with internal teams to ensure a seamless customer experience.
• Improve sales processes, the offering, and the customer experience.

• At least 4 years of experience in Account Management, Key Account Management, or Account Executive roles in B2B SaaS.
• Experience managing strategic or enterprise accounts.
• Strong business acumen, with a focus on NRR, expansion, and growth.
• Growth-oriented mindset and proactive approach.
• Excellent negotiation and closing skills.
• Ability to navigate complex organizations.
• Proficiency with CRMs such as HubSpot and Salesforce.
• Professional fluency in English is essential.

• Autonomy and flexibility: Organize your work independently according to current priorities and projects.
• Fully remote: Work from anywhere in Europe!
• Meal vouchers: €10-per-working-day Swile card.
• Health insurance: Health coverage through Alan.
• Savings and profit-sharing: Employee savings and profit-sharing plans.
• Well-being: Support for sports activities, gift vouchers, and access to a benefits platform.
• Coworking: Access to shared workspaces up to six times per month through Worklib.
• Team life: A strong culture and four company offsites per year to connect in person.
• Equipment provided to ensure every employee can work in the best possible conditions.
• Annual budget of €3,000 to meet with colleagues.
• Variable compensation based on target achievement (60% variable).