Medical Virtual Assistant, MVA

• Verify patient insurance after check-in and maintain accurate documentation
• Review denied claims, identify denial reasons, assist with reprocessing, and track follow-ups
• Review and process Explanation of Benefits documents and clear EOB backlogs
• Resolve outstanding insurance balances and patient account issues
• Support claims workflows, including Cigna and Veterans Affairs claims
• Coordinate vendor payments, including check payments when needed
• Monitor SOAP note completion, accuracy, and compliance
• Track missed appointments, cancellations, and scheduling trends
• Prepare reports on balances, appointments, EOB backlogs, denied claims, and operational metrics
• Coordinate communication between the provider, care team, and administrative staff
• Identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems
• Recommend practical solutions to improve clinic efficiency

• Minimum of 1 year of experience as a Medical Virtual Assistant
• Experience supporting a US healthcare practice
• Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support
• Exposure to CPT and ICD-10 codes
• Strong English communication skills, both written and verbal
• Strong executive presence and professional communication style
• Must be a Mac OS user
• Strong attention to detail and follow-through
• Ability to work independently with minimal supervision
• Proven leadership, ownership, or high-accountability experience in a previous role
• Proactive and able to anticipate needs before being asked
• Highly detail-oriented with billing, documentation, and reporting tasks
• Strong critical thinking and problem-solving skills
• Emotionally intelligent and patient when working with a busy provider
• Confident, professional, and organized in communication
• Able to take personal responsibility for assigned work
• Resourceful and self-motivated when learning new workflows
• Trustworthy, dependable, and comfortable handling sensitive information

• Performance-based increase after 6 months
• Remote work setup