Operations Innovation Strategist

• Serve as the operational voice in discovery, framing, and mock-up reviews
• Pressure-test product concepts against workflow capacity, staffing, and turnaround realities
• Validate workflow feasibility, SLA constraints, and cross-team dependencies
• Maintain an operational constraints log
• Translate operational concerns into structured written feedback
• Identify, prioritize, and lead internal process optimizations
• Map current-state workflows and define improved future-state processes
• Build automations, templates, and tooling
• Standardize repeatable processes with operations subject-matter experts
• Measure optimization impact, including cycle time, error rates, cost per job, and capacity freed
• Own transition of launched products into standing operations
• Ensure documented workflows, ownership, staffing, and SLAs before products go live
• Develop operational playbooks, runbooks, and training materials
• Establish operational metrics and monitoring for launched products
• Feed early performance signals into product refinement
• Connect Innovation and delivery teams, resolving handoff gaps
• Collaborate with the Senior Innovation Strategist, GTM Strategist, and VP of Innovation
• Serve as a working contact for operational questions throughout product cycles
• Champion continuous improvement and thoughtful experimentation

• 3+ years in operations, business process improvement, program/project delivery, operations analysis, or a related field
• Demonstrated success redesigning a workflow or process with measurable gains in speed, cost, quality, or capacity
• Strong systems thinking, including understanding how workflow changes affect teams, SLAs, and cost structures
• Hands-on comfort building automations, tools, or templates, such as workflow platforms, no/low-code tools, spreadsheets/scripts, or similar
• Excellent documentation and communication skills
• Ability to turn messy processes into clear playbooks and provide crisp go/no-go recommendations to VP-level stakeholders
• Highly organized and self-directed, with a bias toward action and a track record of shipping improvements on time
• Familiarity with AI, automation, and digital transformation trends and their application to operational problems
• Experience in language services, translation technology, B2B services, or regulated-services industry preferred
• Exposure to agile, lean, or Six Sigma/continuous-improvement methodologies preferred
• Experience operationalizing new products or service lines preferred

• Professional development and growth opportunities in the localization industry
• Training in new tools, technologies, and processes
• Energetic, multicultural, and empathetic working environment
• Vibrant multicultural team spread across the Americas, Asia, Africa and Europe