Senior Technical Account Manager

• Plan and execute strategies driving adoption and use of the Wiz platform for the largest customers
• Provide guidance throughout customer onboarding and operationalization
• Serve as the bridge between customers and Product Management, Sales, Engineering, and Support
• Act as a trusted technical advisor during deployment, configuration, and operationalization of Wiz
• Serve as primary technical contact, resolving technical questions and issues via email, Slack, and support tickets
• Help customers develop measurable success plans aligned with security and compliance objectives
• Project-manage Wiz adoption across business units
• Track business-goal achievement and report progress to Wiz and customer stakeholders
• Contribute to QBRs and executive briefings
• Capture feature requests and adoption blockers, collaborating with Product and Engineering
• Manage up to 10 strategic customers, identify expansion opportunities, document renewal risks, and secure renewals with Sales
• Improve processes, assist with technical escalations, mentor team members, develop documentation, and participate in industry events

• B.S. degree in Computer Science, Engineering, or a similar field, or equivalent practical experience
• 8–12 years of experience in technical customer-facing roles supporting a cloud or cloud-security product
• Expert understanding of cloud services and architecture of at least 2 cloud service providers (AWS, GCP, Azure, or OCI)
• Practical experience deploying and operationalizing Docker and Kubernetes, including corresponding security considerations
• Practical experience deploying and operationalizing CI/CD, Version Control Systems, and Infrastructure as Code, including security implications
• Experience with Linux and Windows operating system security concepts and troubleshooting
• Experience managing a book of business with 5+ complex enterprise or strategic customers
• Applicants must have the legal right to work in Japan without visa sponsorship
• Preferred: security certifications such as CISSP or CCSP
• Preferred: advanced cloud service provider certifications
• Preferred: familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases
• Preferred: executive-level enterprise/strategic client relationship experience
• Preferred: complex technical problem-solving ability
• Preferred: CRM and log analysis tools
• Preferred: ability to manage nebulous responsibilities and develop processes
• Preferred: willingness to use Slack, email, and support tickets

• Equal opportunity employer
• Personal data processed in accordance with Wiz's Privacy Policy