Implementation Consultant, Reseller Services

• Train implementers and partners on Pennylane’s product and deployment methodologies
• Support partners during their first customer deployments through co-piloting until they become autonomous
• Serve as a dedicated Customer Success Manager (CSM) for self-sufficient partners
• Manage partner relationships, develop their capabilities, and handle complex cases
• Act as the functional expert for Pennylane modules
• Lead ongoing training sessions and practical workshops
• Ensure alignment between partners’ business needs and Pennylane’s features
• Propose workarounds when necessary
• Represent partner feedback and usage patterns to the Product, Support, and Sales teams
• Share knowledge with peers
• Contribute to partner autonomy, increased customer onboarding, reduced support escalations, and the product roadmap

• Significant experience deploying or implementing SaaS solutions at an implementation partner or software vendor (3+ years)
• Strong understanding of accounting and financial management challenges faced by small and mid-sized businesses
• Ability to train and support partners’ technical and business teams
• A minimum of 8 years’ experience in accounting within the finance department of a small or mid-sized business or in an accounting firm will also be considered
• Relevant qualifications include: DCG, BTS in Accounting and Management, BTS in Small Business Management Assistance, or Bachelor’s degree in Administrative and Accounting Management
• Comfortable advising implementation partners and resellers
• Excellent teaching, collaboration, adaptability, and prioritization skills
• Ability to manage multiple partners simultaneously while maintaining a high level of service
• Strong interest in technology and knowledge of fintech solutions on the market
• Professional working proficiency in English
• Right to work in France required; Pennylane does not currently sponsor visas
• Ability to work fluently in English

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• Between 6 and 12 additional RTT days on top of the 5 weeks of paid leave
• A dedicated monthly budget to support working from home or from a coworking space
• A BSPCE equity package
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Tech Days every three months for remote employees
• Annual company off-site
• An inclusive, supportive work environment conducive to personal and professional growth