Field Service Engineer – Life Science Solutions

• Install, maintain, and service systems and instruments for genetic analysis in customer laboratories
• Perform installations, including technical instruction and user training
• Carry out maintenance, repairs, verification, and qualification (IQ/OQ/PQ) of laboratory equipment
• Perform and document quality assurance activities in compliance with applicable regulations (IQ/OQ, OQ/PQ, CSV, etc.)
• Support customers on site and remotely through telephone support, troubleshooting, diagnostics, and user training
• Independently plan, coordinate, and prioritize work activities
• Coordinate with internal teams, external partners, and customers
• Prepare timely and detailed service, installation, and expense reports
• Identify recurring technical issues and opportunities for improvement
• Provide recommendations to improve the customer experience and system performance

• Completed technical or scientific vocational training, preferably in electrical engineering or medical technology, or an equivalent qualification
• State-certified technician or engineering degree preferred
• Ideally, experience in a relevant service role involving life-science or medical equipment
• Ability to work independently and as part of a team, with excellent organizational and analytical skills
• Customer-oriented approach and strong communication skills in German, along with good English proficiency
• Proficiency with digital tools, service software, mobile applications, and modern technologies
• Enthusiasm for digital and AI-powered solutions
• Willingness to travel extensively (up to 75–100%)
• Willingness to work from a home office
• Valid Class B driver's license

• Fully remote work arrangement
• Home office option
• Equal opportunity employer
• Support for minorities
• Fixed-term employment through the end of 2027