Employee Benefit Ops Analyst

• Handle new business administration
• Set up new employer schemes
• Facilitate application processing between employers, employees, and insurance providers
• Update the CRM and internal systems
• Support scheme renewals
• Work with employers and insurance providers to refine processes and improve customer experience
• Process policy changes including joiners, leavers, dependents, cancellations, and amendments
• Coordinate policy administration across internal teams and providers
• Act as the first line of investigation for benefit and policy-related customer queries
• Own issue resolution
• Liaise with insurers and providers on escalations
• Track recurring issues and maintain high-quality documentation

• 2+ years of experience in operations, insurance, benefits administration, or customer support
• Strong attention to detail
• Ability to manage multiple workstreams and dive into complexity
• Clear written communication skills
• Ability to work with different stakeholders
• Comfort working in fast-paced environments
• Comfort with ambiguity and evolving processes
• Based in Portugal
• Availability to work Monday to Friday, 9 am–5:30 pm
• Ability to complete language assessment and recruitment interviews
• Willingness to travel to Dublin once a quarter

• Remote-first operating model
• Permanent / full-time employment
• Induction and new hire training in Dublin
• Quarterly visits to Dublin for meetings and training