Inside Sales Representative

• Create demand for IDEXX diagnostic products and services through virtual customer conversations
• Build customer loyalty by understanding veterinary practice realities
• Generate sales and promote rapid assay tests and specialty tests
• Identify customer needs, recommend suitable solutions, and support improved diagnostic workflows and clinical decision-making
• Identify in-house diagnostic and reference laboratory needs and create sales opportunities
• Identify potential customers for in-house diagnostics acquisition through needs discovery and information collection
• Convert marketing qualified leads into sales qualified leads
• Create sales opportunities in the customer data management system and assign them to VDC/VDS colleagues
• Conduct frequent virtual business conversations to identify diagnostic needs and propose relevant solutions
• Process customer Rapid Assay orders
• Collaborate with the Sales Ecosystem, including VDC, VDS, and ASM colleagues, on customer needs and growth opportunities
• Maintain expertise in products, services, competencies, processes, and technical skills through development planning, training, and coaching

• Fluent in English, French & Dutch – both verbal & written
• Previous experience of daily contact with customers – ideally with proven experience of virtual sales
• Experience driving results in a virtual sales environment via phone, email, and chat
• Strong interpersonal & communication skills
• Ability to work independently and as a committed team player
• Action-oriented and resilient in a fast-paced business environment
• Highly organized with a proactive nature and keen attention to detail
• Empathetic, credible, and sociable
• Ability to absorb and articulate technical information and adapt communication to a variety of stakeholders
• Understanding of the veterinary diagnostic market
• Experience in healthcare or the scientific industry is a plus

• Sales bonus
• IDEXX contribution to your pension
• Life & medical insurance
• 25 days holiday in addition to bank holidays
• Competitive compensation, incentives, and benefits
• Learning and discovery opportunities