Trust & Safety Analyst

• Investigate and resolve escalated cases, including safety incidents, fraud and theft, harassment and discrimination, misconduct, and account matters
• Follow documented process when responding to tickets, and escalate severe cases to designated contact for review and handling
• Gather facts and review job records, messages, and tracking data to reach well-supported decisions
• Take account actions, including warnings, suspensions, bans, and reinstatements, and handle appeals consistently
• Keep clear case records that hold up to legal, HR, or customer review
• Partner with Support, Operations, Legal, and Account Management on customer HR, Compliance, and Safety requests and law enforcement inquiries
• Spot patterns and recommend policy, training, or process improvements

• 1+ years in Trust & Safety, investigations, employee relations, risk, or compliance
• Experience handling sensitive matters such as harassment, discrimination, fraud, or workplace safety concerns
• Sound, defensible judgment in ambiguous situations
• Excellent written communication, including clear case notes and professional correspondence
• Strong investigative and analytical skills, with close attention to detail
• Ability to manage multiple cases at once and prioritize by severity and urgency
• Calm, empathetic, and fair with people in distress or conflict
• Discreet with confidential, legal, and personnel information
• Resilient when reviewing difficult content, and proactive about preventing repeat incidents
• Marketplace, staffing, or gig-economy experience is a plus
• Familiarity with EEO, OSHA, and W-2 vs. 1099 concepts is a strong plus

• The opportunity for growth in a mission-driven and well-funded start-up
• Health insurance for the principal member including dental and vision
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in the Philippines (no more commutes!)
• Team outings, happy hours, company off-sites, and more!