Bilingual Employee Service Center Specialist, Honduras

• Respond to current and past employees through email, live chat/intranet, and phone
• Resolve low- to moderate-complexity Human Resources inquiries
• Serve as the first point of contact for employment-related questions
• Assist employees with Employee or Manager Self-Service functions and HR transactions
• Communicate and educate callers about payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR policies and services
• Collect relevant information and escalate issues beyond scope to appropriate specialists or staff
• Maintain confidentiality, employee data security, and accurate data entry
• Meet client and Compass productivity, performance, schedule adherence, and channel availability expectations
• Build knowledge of common questions, procedures, and resolutions
• Collaborate with team members, provide answers, and present customer insights and trends
• Perform other duties assigned by Compass or the client

• High school diploma required
• 1–3 years of contact center or administrative HR experience preferred
• Customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries
• Experience navigating multiple web-based systems at once, with accurate data entry
• Ability to learn and retain a wide range of information
• Strong written/typing and verbal communication skills
• English and Spanish proficiency, assessed during screening
• Tech savvy and able to navigate multiple web-based systems
• Licensed Windows computer with serial number; customized or jailbroken devices are not accepted
• Strong wired internet connection with minimum 80 MBPS download and upload speed
• Windows computer with working webcam and headset with microphone
• Processor: Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer
• Memory: Windows minimum 16GB; MacBook minimum 8GB
• Windows 11, 32-bit or 64-bit
• Ability to install required third-party screen capture software and Microsoft dependencies
• DUO Mobile installed on mobile phone for multi-factor authentication
• Reliable high-speed internet and preferably a separate noise-free room
• Backup power source
• Ability to see, talk, hear, operate a computer/laptop and headset, and work while sitting or standing for prolonged periods
• Availability for full-time 40-hour shifts within the stated hours of operation

• A fully remote work environment
• Competitive wages
• Comprehensive training on products and services
• Career development opportunities, including internal promotions
• A positive and growing work culture that values diversity and inclusivity