Quality Control Manager

• Perform regular and randomized quality checks on case resolutions, transactions, and suspicious activity evaluations handled by Risk & Anti-Fraud specialists
• Monitor adherence to team KPIs, SLAs, internal workflows, and compliance guidelines
• Analyze discrepancies, disputed cases, and operational errors to pinpoint systemic issues and underlying patterns
• Participate in developing, updating, and refining quality scorecards, evaluation criteria, and review frameworks
• Compile and deliver structured quality audit reports highlighting performance trends, accuracy rates, and recurring bottlenecks
• Provide actionable, objective feedback and report findings to team leads and department heads to support continuous employee development
• Formulate and propose targeted recommendations to enhance the efficiency, accuracy, and overall workflow of Risk & Anti-Fraud operations

• 2+ years of relevant experience in Risk Management, Anti-Fraud, Quality Control (QA/QC), or related analytical fields
• Solid understanding of risk assessment methodologies, fraud indicators, and transaction monitoring fundamentals
• Strong analytical and problem-solving skills with high attention to detail and accuracy when evaluating complex cases
• Proven track record working with operational KPIs, SLAs, and quality metrics
• Advanced proficiency in Google Sheets / MS Excel for data analysis and reporting
• Ability to synthesize complex data into clear, concise reporting and deliver constructive feedback to stakeholders
• Comfortable processing and organizing large volumes of information independently
• Nice to have: Direct experience in Quality Control specifically within Risk / Anti-Fraud environments
• Nice to have: Hands-on experience building or scaling QA frameworks, evaluation scorecards, and audit checklists
• Nice to have: Familiarity with Business Intelligence (BI) tools (e.g., Tableau, Power BI, Metabase, Looker)
• Nice to have: Experience using dedicated fraud monitoring or transaction monitoring systems

• Fully remote work arrangement