Junior Customer Service Agent – Fraud Management

• Conduct thorough background checks on customers with risk indicators
• Prevent fraud and minimize payment defaults
• Provide insights to product managers and developers to improve fraud detection processes and software tools
• Communicate directly with customers in critical situations
• Manage extraordinary terminations and file the necessary reports with the authorities
• Independently organize vehicle recoveries
• Coordinate with authorities and logistics partners to protect the vehicle fleet
• Prepare critical cases comprehensively
• Ensure that all costs incurred are invoiced to the responsible parties
• Act as the first point of contact for external lawyers during legal proceedings

• Investigative and solution-oriented approach to complex challenges
• Ability to remain calm and professional in difficult or unpredictable situations
• Strong organizational skills and attention to detail
• Excellent/fluent German language skills at C1/C2 level
• Good English language skills
• Enjoyment of active communication and collaboration with customers, partners, and authorities
• Initial experience in fraud detection, risk management, or demanding customer support (a plus)
• High degree of time flexibility and willingness to support the team at unusual times or outside standard office hours when needed (a plus)

• Virtual Stock Option Program (VSOP)
• €1,500 annual professional development budget for training and seminars
• Monthly childcare subsidy
• Access to daycare places in Munich
• Flexible work arrangements to support work-life balance
• Company-sponsored occupational pension with a 66% employer contribution
• 25% employee discount on FINN car subscriptions
• Bicycle leasing option
• Subsidized EGYM Wellpass membership
• Professional mental health support
• Barista coffee, matcha, and a fruit basket at the Munich headquarters
• Daily lunch subsidy
• Regular team and company events