Senior Observability Engineer

• Architect and govern a unified observability framework covering metrics, logs, traces, and events
• Lead First-of-a-Kind (FOAK) implementations and convert new observability technologies into secure, repeatable, production-ready patterns
• Define enterprise standards for telemetry pipelines, data retention, high-cardinality controls, and observability cost management
• Define and govern Service Level Indicators (SLIs), Objectives (SLOs), and error budgets
• Serve as the senior technical escalation point, lead major P1/P2 incident war rooms, and conduct evidence-based Root Cause Analysis (RCA)
• Reduce MTTD/MTTR and alert noise through event correlation, dynamic thresholds, and dependency mapping
• Drive Observability-as-Code and infrastructure automation
• Automate deployment, configuration, and self-healing workflows for monitoring agents and telemetry collectors
• Integrate observability platforms with ITSM (ServiceNow), Netcool, and CI/CD pipelines
• Design observability for Docker, Kubernetes, microservices, and multi-cloud environments (Azure/AWS/GCP)
• Correlate application APM telemetry with Kubernetes control planes, pods, nodes, and infrastructure dependencies
• Ensure secure-by-design telemetry pipelines, including RBAC, TLS, secrets management, and image scanning
• Lead Knowledge Transfer (KT) programs, vendor transitions, and operational readiness handovers for global 24x7 teams
• Mentor cross-functional engineering teams and influence enterprise technology roadmaps

• 12+ years of total IT experience, with a minimum of 5 to 7 years functioning as a Lead Architect, SRE, or Principal Observability Engineer in a massive enterprise environment
• Proven track record of migrating organizations from legacy monitoring to proactive, automated observability platforms
• Hands-on expertise in building scalable, secure telemetry pipelines and time-series databases
• Extensive experience leading FOAK rollouts and complex vendor/operations transition (KT) programs
• IBM Instana, Grafana (Enterprise & Alloy), Prometheus, OpenTelemetry, Telegraf, and InfluxDB
• SolarWinds, Netcool, Elastic/Splunk
• Kubernetes, Docker, OpenShift, AWS/Azure/GCP
• Linux (RHEL), Windows Server, VMware, Citrix VDI, load balancers, and edge proxies
• Ansible, Terraform, Python, Bash, Webhooks, CI/CD (GitHub Actions/GitLab/Jenkins)
• ServiceNow, ITIL 4, and advanced Major Incident Management
• Preferred certifications: CKA (Certified Kubernetes Administrator), Cloud Architect (AWS/Azure), or specific APM/Observability vendor certifications

• CLT hiring - 40 hours weekly workload
• Work remotely
• Health Insurance - SulAmérica Prestige (available for legal dependents)
• Dental Insurance - SulAmérica (available for legal dependents)
• Life Insurance - Prudential (24x salary)
• Private Pension - Metlife (up to 6% of company match)
• Meal Voucher and Internet allowance - Flash (R$1.000,00 per month)
• Employee Assistance Program
• Wellness program
• Individual performance compensation program, depending on eligibility
• Equity grant under the Associate Equity Appreciation Program, depending on eligibility