Concierge Patient Care – Referral Coordinator

• Monitor, organize, and manage the central practice email inbox daily, ensuring zero messages go unanswered
• Respond to patient inquiries with prompt, professional, and personalized care tailored to a premium concierge patient experience
• Execute timely follow-ups on patient requests, lab updates, and provider instructions
• Schedule patient consultations, routine check-ups, and follow-up visits
• Coordinate complex care plans with external physicians, health systems, and specialist offices to ensure seamless care continuity
• Communicate directly with outside clinical teams to align appointments, transfer medical records, and confirm consultation feedback
• Process, submit, and track outgoing specialist referrals and diagnostic testing orders
• Maintain an active referral tracking log, reaching out to specialist offices to confirm appointment bookings and retrieve consultation notes
• Keep patients informed at every step of their referral process
• Maintain up-to-date, accurate patient charts and clinical records within Elation Health
• Assist new and existing patients with digital profile setup and health record integration through Guava
• Organize digital practice files, maintain shared folders, and assist with daily administrative workflows to keep clinic operations running smoothly

• Hands-on experience with Elation Health EMR and familiarity with patient portal/profile tools like Guava (or similar digital onboarding platforms) is highly preferred
• Demonstrated experience supporting a concierge, direct primary care (DPC), or high-touch specialty practice where personalized service is paramount
• Proven background managing specialist referrals, medical record transfers, and multi-provider care coordination
• Exceptional verbal and written communication skills with flawless professional email etiquette
• Meticulous attention to detail and high self-discipline to manage continuous email streams and referral logs independently