German / English Customer Support Agent

• Provide customer service for multinational consumer electronics and e-commerce companies
• Communicate with customers via email, live chat, social media, and phone
• Troubleshoot customer issues calmly and provide assistance when needed
• Participate in assisted training to develop and improve customer support skills
• Work as part of a large international team

• German at an advanced level (C1 minimum)
• English at an intermediate level (B2 minimum)
• Interest in E-commerce, consumer electronics, and customer satisfaction
• Openness to working with new technologies and products
• Fast learner who takes initiative and excels at troubleshooting
• Dedicated quiet workspace located within your residence
• Minimum internet speed of 15 Mb/s download and 15 Mb/s upload with latency <120ms internationally
• Minimum 8 GB RAM
• 64-bit Windows 11 or newer (excluding Windows S mode), or macOS 13 or newer
• Intel Core i5-8300H or better/similar
• Integrated graphics card
• Smartphone for two-factor authentication running Android 10.0 or newer or Apple iOS 16.0 or newer

• The flexibility to work 100% remotely with no wasted commute time and travel costs
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
• A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages
• Innovative digital tools and comprehensive training, with access to our library of online training courses
• Various learning and career development initiatives throughout the year
• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA