Customer Service Associate, Freelance

• Deliver exceptional customer service
• Provide customer support through email, chat, phone, and other platforms
• Work in voice, non-voice, or blended customer service programs
• Make decisions and take action based on sound reasoning and independent judgment
• Collaborate with peers, supervisors, and management to achieve corporate and client goals
• Participate in required initial training
• Work assigned shifts, including weekends and holidays when needed

• Proven customer service experience in the BPO industry
• Excellent oral and written communication skills
• Ability to provide customer support via email, chat, phone, and other platforms
• Ability to work in a fast-paced environment
• Flexibility to work in voice, non-voice, or blended programs
• Knowledge of Microsoft Office applications
• Average MS Excel skills
• Ability to convey information effectively
• Willingness to participate in required initial training
• Excellent problem-solving skills
• Flexibility to work multiple shifts during weekends or holidays
• Excellent organizational skills and attention to detail
• Ability to work with minimal supervision
• Some analytical skills
• Some technical abilities
• Empathy, listening skills, and a courteous attitude
• Independent judgment and sound reasoning for decision-making
• Ability to collaborate with peers, supervisors, and management
• Ability to adapt to a changing work environment

• Fully remote work-from-home model
• Benefits of working for an established organization
• Opportunities for growth
• Positive, encouraging, and performance-driven culture
• Initial training