Human-AI Interaction Researcher

• Define and run Unit4’s human-AI interaction research agenda
• Set research priorities together with the AI First program
• Study how AI should interact and communicate with users
• Investigate how agents present themselves, explain actions, and signal uncertainty
• Study how trust between people and agents is built, calibrated, and lost
• Examine AI’s cognitive and behavioral impact on productivity and decision-making in enterprise work
• Help make human-AI collaboration safe, fair, transparent, and trustworthy
• Turn research findings into principles and patterns for future AI experiences
• Build relationships with universities and academic institutions
• Assess potential research collaborations and internship needs
• Provide subject-matter guidance without formally managing a team
• Collaborate with architecture, AI research, information science, product, design, engineering, and responsible AI teams
• Inform product usability and customer research

• Some experience researching how people think, decide, or work with technology, from cognitive science, human-computer interaction, human factors, psychology, or a related field
• Solid command of qualitative and quantitative research methods
• Experience designing studies and experiments and drawing sound conclusions
• Ability to own a research area, frame questions, set priorities, and work with limited guidance
• Ability to translate academic findings into practical principles and recommendations for product and engineering teams
• Ability to explain research findings to people from different backgrounds
• Real experience studying how people and intelligent systems work together
• Helpful but not required: research on trust, explainability, or human oversight of automated or AI systems
• Helpful but not required: experience studying knowledge work or decision-making in organizational settings
• Helpful but not required: academic collaboration, publishing, or university partnerships
• Helpful but not required: familiarity with responsible AI principles or AI regulation
• Ability or willingness to work in English
• Potential security clearance and background checks for customer projects and sensitive data access

• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Growth opportunities and learning support
• Tools and guidance for professional development
• Talented colleagues, role models, and mentors
• Environmental, Social, and Governance initiatives
• Act4Good programme
• Safe and inclusive working environment
• Employee Resource Groups open to all
• Potential sponsorship of learning in AI or enterprise software