Operations Manager – Payment

• Track key payment and product performance metrics daily and investigate deviations and root causes
• Analyze conversion drops across payment systems and product flows, route issues to relevant teams, and manage them through resolution
• Perform regular reconciliations of balances, settlements, FX, and processor fees
• Model, justify, and execute cost-saving strategies for payment operations
• Own project timelines, cross-functional alignment, and final deliverables
• Resolve operational bottlenecks by negotiating with Engineering, Product, Analytics, and external providers
• Identify manual payment-operation workflows and implement automation
• Prepare data-driven presentations and one-pagers for leadership

• Advanced Excel / Google Sheets skills, including data modeling, lookup functions, pivot tables, and scenario analysis
• Deep understanding of payment processor performance, authorization rates, conversion funnels, settlements, FX, and fee structures in a business context
• Hands-on experience with Business Intelligence tools such as Tableau, Looker, or Power BI
• Practical experience automating routine tasks using SQL, Python, scripts, or low-code/no-code workflow automation tools
• Ability to synthesize complex data into concise, structured presentations or one-pagers for stakeholders
• Fluent English, written and spoken
• Strong accountability and ability to connect operational details to business bottom-line results
• Track record of spotting anomalies, calculating financial/operational impact, proposing solutions, and following through to results
• Strong interpersonal and negotiation skills to resolve interdepartmental friction and align cross-functional teams without direct authority
• Exceptional attention to detail and ability to multitask in a fast-paced environment
• Clear, precise, and evidence-driven communication style

• No benefits, perks, or additional compensation are explicitly stated