DevOps Engineer – Mid Level

• Deploy and configure cloud-based infrastructure and install the Imagen software solution for customer projects
• Configure ImagenWeb using platform editing tools for customer-specific configurations
• Write and run bespoke data-migration processes
• Develop scripts and automation to improve delivery and content-onboarding workflows
• Ensure services meet operability requirements before go-live, including monitoring, alerting, logging, documentation, runbooks, and handover
• Support incident-rate reduction through root-cause analysis, problem management, and automation
• Work with first-line operations and technical support to improve service recovery times and resolve customer issues
• Maintain or improve service levels during changes and service transitions
• Communicate with customers through meetings, email, phone, and conference calls
• Participate in internal weekly planning meetings and contribute project ideas
• Monitor cloud technology developments and recommend improvements to working practices
• Follow operational standards, procedures, and best practices
• Participate in on-call or out-of-hours support as required

• Experience with cloud technologies, including AWS or Azure, Docker, Kubernetes, Lambdas, and Function Apps
• Bachelor's degree or equivalent experience
• Experience with CI/CD pipelines and infrastructure-as-code tools, such as Terraform, Azure DevOps, and GitHub Actions
• Experience installing, configuring, and troubleshooting proprietary software
• Experience with Python or Windows PowerShell scripting
• Experience with SQL
• Thorough understanding of networking standards and protocols
• Experience with the latest Windows Server operating systems, including troubleshooting a range of IT issues
• Excellent analytical and problem-solving skills
• Excellent communication skills, with the ability to communicate ideas and solutions to internal and external stakeholders
• Strong organizational skills, with the ability to manage priorities and meet deadlines
• Ability to deliver customer deployments to a high standard of accuracy and customer satisfaction
• Excellent written and spoken English
• Preferred: 3 to 5 years of experience in a DevOps, Site Reliability Engineering, or technical operations role
• Familiarity with monitoring and observability tools
• Exposure to ITIL-style incident, problem, and change management
• Experience in media, broadcast, or video workflows
• Working knowledge of HTML, PHP, and CSS
• Understanding of XML and XSL transformation
• Relevant certifications, such as Azure Administrator, Azure DevOps Engineer, AWS, Certified Kubernetes Administrator, or ITIL 4
• Preferred: Degree in Computer Science, Engineering, or a related field, or equivalent experience

• Flexible work arrangements, including work from anywhere for up to 8 weeks per year
• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Two paid volunteer days off annually
• Opportunities to get involved with pro-bono consulting projects and ESG initiatives
• Career development, continuous learning, and skills development through Grow My Way programming
• Supportive workplace policies through Flex My Way
• On-call or out-of-hours support participation as required