Principal Technical Consultant – ServiceNow

• Lead the design and implementation of complex ServiceNow solutions
• Apply best practices, technical standards, and platform architecture principles
• Work with clients to assess the current state and define the future state
• Translate business needs into scalable technical solutions
• Provide technical leadership for large-scale implementations, integrations, and enterprise transformation programs
• Identify technical and delivery risks and propose mitigation plans
• Support technical governance and ensure solution quality throughout the project lifecycle
• Collaborate closely with architects, consultants, delivery teams, partners, and stakeholders
• Guide, develop, and mentor consultants and technical professionals
• Promote knowledge sharing and continuous improvement
• Leverage AI, automation, and AI-powered tools to drive efficiency gains, support decision-making, and improve service delivery

• Proven experience in consulting, professional services, or enterprise technology environments
• Strong hands-on experience designing and implementing ServiceNow solutions
• Experience working in complex enterprise environments
• Proven experience leading large-scale technical programs, integrations, and multidisciplinary teams
• Knowledge of ServiceNow domains/workflows and their associated business processes
• Experience with AI, automation, or AI-driven insights tools applied to process and business outcome improvement
• Excellent communication skills with both technical and executive audiences
• ServiceNow certifications relevant to the applicable workflows/domains
• Advanced or fluent English
• Availability to travel up to 50%
• Preferred: Experience serving as a Trusted Advisor on ServiceNow enterprise transformation initiatives
• Preferred: Experience driving platform adoption and change management
• Preferred: Experience with technical strategy and governance involving multiple stakeholders and partners
• Preferred: Strong analytical and complex technical problem-solving skills
• Preferred: Experience developing and mentoring consultants and high-performing technical teams

• 100% remote work model
• Global environment
• Travel of up to 50%, as required by projects and clients