Accounting & Financial Management Support Specialist

• Serve as the business and platform expert for clients using Pennylane as their central accounting and financial management software
• Act as the liaison between client executives, their in-house accountants, and accounting firms
• Contact users daily and understand the issues they encounter
• Investigate requests and provide an answer or solution
• Escalate issues to technical teams when necessary
• Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration
• Continuously train on the product, the company, and its departments during the first three months
• Receive, qualify, and resolve accounting-related requests
• Track tickets through to full resolution
• Handle increasingly complex customer requests
• Create and update customer support materials
• Share accounting knowledge and hands-on experience with colleagues
• Provide product teams with well-structured feedback on customer usage
• Identify areas for improvement and lead improvement projects

• Formal training in accounting (BTS CGO, DCG, BTS SME Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years of experience in an accounting firm, ideally including at least three tax seasons
• Previous experience working directly with a business owner or executive is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Familiarity with Pennylane is a plus
• Professional proficiency in English
• Strong written communication skills and the ability to explain concepts clearly and professionally to users
• Ability to understand and respond to customer needs, deliver excellent service, and maintain strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the platform
• Willingness to learn and stay up to date with product developments
• Right to work in France required; the company does not sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional days off under the RTT scheme, in addition to 5 weeks of paid vacation
• The opportunity to improve your English with Busuu
• A monthly allowance for working from home or from a coworking space
• Convenient access to offices located just minutes from Saint-Lazare station in Paris
• An allocation of BSPCE stock options
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac computer
• Team sports and company events, including Tech Days every three months and an annual company retreat
• An inclusive, supportive work environment that promotes personal and professional growth