Partnerships Executive

• Prepare, update, and analyze weekly, monthly, and quarterly KPI reports for key customers.
• Collate and analyze sales-out and EPOS data to monitor sales performance, identify trends, and support commercial reporting.
• Track EPOS submissions and calculate promotional support liabilities.
• Conduct due diligence on customer, supplier, product, pricing, and commercial information.
• Identify and resolve discrepancies in account records, sales data, pricing, and promotional claims.
• Conduct competitor product and category analysis and regular market reviews.
• Prepare market reports, presentations, agendas, and customer meeting materials.
• Support the Partnerships Manager and Sales Team with reports, analysis, and account information.
• Liaise with branded suppliers to gather product information, specifications, images, videos, and commercial and marketing information.
• Support stock coordination and maintain optimum stock levels.
• Maintain product databases, customer KPI files, supplier range documents, price lists, promotional plans, pricing information, discounts, rebates, SOAs, debit notes, and commercial records.
• Verify pricing, product, and promotional details and follow up on outstanding information.
• Communicate with customers, suppliers, and internal teams to resolve account-related queries.
• Act as an initial escalation contact for unresolved end-user experience issues from Home Delivery Business Partners.
• Coordinate investigations, follow-up actions, escalation records, and timely resolutions.
• Provide administrative and coordination support to the Partnerships Manager and Sales Team.
• Prepare product information, promotional materials, reports, and comparison tables.
• Deputize for the Partnerships Manager during absences.
• Improve administrative processes, reporting accuracy, due diligence practices, and information management.
• Undertake other relevant duties supporting business operations and company compliance.

• At least 2 years of relevant experience in administrative support, account support, reporting, or a similar role.
• Strong Microsoft Excel skills, including VLOOKUP, PivotTables, and data analysis.
• Proficiency in Microsoft Outlook and PowerPoint.
• Strong analytical skills and attention to detail when handling data and preparing reports.
• Ability to maintain accurate records, databases, price lists, and promotional plans.
• Ability to work with deadlines and manage multiple administrative tasks.
• Willingness to work from 9:00 AM to 5:00 PM UK time.
• Bachelor's degree or equivalent educational qualification is advantageous.
• Customer-focused, with a strong commitment to service delivery excellence.
• Excellent communication and interpersonal skills for coordinating with internal teams and external stakeholders.
• Strong organizational and time management skills.
• Commercially minded, with the ability to understand business needs and priorities.
• Proactive and detail-oriented, with a commitment to accuracy.
• Reliable and results-driven, with a strong sense of ownership and follow-through.
• Team player with a positive attitude and willingness to support team goals.
• Adaptable and committed to continuous improvement of processes.