AI & Customer Experience – Functional Consulting Intern

• Understand clients’ businesses, objectives, processes, customers, and key performance indicators, and translate them into clear requirements
• Support discovery sessions and workshops with business teams by capturing meeting notes, findings, and action items
• Document functional requirements, user stories, use cases, and business processes
• Assist with data analysis and documentation, including data dictionaries, data models, segmentation rules, and data quality requirements
• Support functional testing of campaigns, customer journeys, and automations within CRM and marketing platforms
• Use generative AI tools to research, analyze information, document findings, and create structured deliverables
• Support identification and documentation of AI use cases, including business problems, required data, and generated value
• Prepare draft presentations, matrices, and documents for clients and internal teams
• Track project tasks and action items using agile project management tools
• Participate in team ceremonies alongside consultants, architects, designers, developers, and project managers
• Work on innovative Digital & Data projects with global customers across industries

• Student in the final semesters of a degree in Industrial Engineering, Systems Engineering, Business Administration, Marketing, Economics, or a related field
• University approval to complete a professional internship
• Curiosity about how businesses operate and ability to ask thoughtful questions
• Regular use of generative AI tools with sound judgment, effective prompting, and result validation
• Intermediate Excel skills, including pivot tables and data consolidation
• Basic knowledge of databases and data analysis
• Strong writing, summarization, and documentation skills
• Analytical mindset and strong attention to detail
• Effective communication and enjoyment of multidisciplinary and multicultural teamwork
• Ability to read and understand technical English
• Ability to collaborate effectively within multidisciplinary teams
• Interest in rapid prototyping, experimentation, and continuous learning
• Understanding of business processes and how technology can optimize them
• Structured communication skills for documenting solutions and presenting technical ideas clearly
• Basic SQL knowledge
• Familiarity with CRM platforms, customer data platforms, or marketing automation solutions such as Salesforce
• Knowledge of Customer Experience, Design Thinking, or agile methodologies
• Experience with Jira, Confluence, Miro, or Mural
• Completed courses or personal projects related to AI, data analytics, or automation

• 100% remote work
• International and multicultural projects
• Opportunities to work with leading technologies in the Digital Commerce ecosystem
• Access to training programs and continuous professional development
• Professional growth opportunities and internal mobility
• A culture built on collaboration, innovation, and continuous learning