Lead Data Analyst

• Lead a multidisciplinary analytics team across Chat, Retention, AI, and Operations
• Lead the analytics agenda for the Chat experience across upper and lower funnel and different geographies
• Partner with Product stakeholders to improve the conversion funnel
• Build and evolve dashboards and analytical frameworks, primarily using Amplitude
• Identify conversion drivers, drop-offs, and friction points across the customer journey
• Turn behavioral data into product recommendations and experiments
• Lead the analytical strategy around user retention and lifecycle behavior
• Analyze user composition, behavior, and lifecycle mix to identify drivers of retention changes
• Build frameworks to identify root causes behind retention increases or declines
• Partner with Product, Operations, Growth, and Fintech teams to prioritize initiatives
• Analyze AI-powered and conversational experiences, including breakdowns and their impact on conversion and retention
• Define and monitor conversational funnel metrics
• Build analytics and tools to monitor operator workload, performance, and operational efficiency
• Partner with Customer Experience to improve operator handling of conversations
• Measure operators' incremental impact through rigorous experimentation
• Transition operational analytics from reactive reporting to proactive decision-making
• Develop the team and establish an analytical roadmap aligned with company and product priorities
• Map KPIs, drivers, and relationships across the customer lifecycle
• Investigate ambiguous business problems and turn them into structured analytical questions
• Raise the quality, speed, and impact of analytical work
• Build stakeholder relationships across Product, Operations, AI, and Leadership
• Create scalable frameworks, dashboards, and tools for self-service analysis
• Identify opportunities for data, automation, or AI to improve organizational operations
• Work 40% hands-on and 60% with stakeholders and team guidance

• 6+ years of experience in Data Science, Analytics, Product Analytics, or a related field
• Strong analytical and problem-solving skills, with the ability to break down complex and ambiguous problems
• Strong SQL skills and experience working with large datasets
• Strong understanding of product metrics, funnels, cohorts, retention, experimentation, and behavioral analytics
• Ability to move beyond reporting and understand why metrics move and what actions can influence them
• Strong business acumen and curiosity
• Experience managing and developing analytical teams
• Exceptional stakeholder management and communication skills
• Ability to work effectively with technical teams, Product, Operations, and senior leadership
• Ability to influence decisions without relying solely on formal authority
• Comfortable challenging stakeholders and translating complex analyses into simple, actionable narratives
• Strong SQL and data analysis capabilities
• Experience with product analytics tools such as Amplitude, Mixpanel, or similar
• Experience with BI and visualization tools; Félix uses Omni
• Familiarity with experimentation and causal inference is a strong plus
• Experience with AI/LLM products or conversational analytics is a plus
• Experience in fintech, conversational products, or other high-growth environments is a plus
• Equivalent competencies in the applicable areas will also be considered

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Work model: currently fully remote, with a future transition to a hybrid set up
• Empowering opportunities for growth in a dynamic entrepreneurial environment